The Social Security Administration plans to modernize its appointment system by 2026 with a centralized network designed to speed up service despite staffing shortages.

The Social Security Administration (SSA) is implementing updates to its systems, which will affect how citizens interact with the agency. These changes focus on the appointment scheduling process and ...

The Veterans Affairs Department is shopping to replace an electronic appointments scheduling system that was manipulated by staff at dozens of VA hospitals to conceal the fact facilities were not ...

The SSA's recent change replaced local office assistance with a national system, starting March 7 for Social Security claims and appointments with NASC and NWLM ...