There’s a reason voice tech keeps showing up in customer service. Talking is easier than typing for a lot of people. It feels quicker, less stiff, and usually more human, […] ...

Recently, in the midst of step three of my health-insurance company’s automated customer service system to get my call directed to the correct department, I got sassed. “I’m sorry, you seem to have ...

In this sponsored post, Plum Voice shares how combining robust call analytics with technology best practices allows companies to optimize the automated voice experience. When thinking about IVR ...