BT Group is the largest provider of fixed-line, broadband, and mobile communications services in the United Kingdom and also provides subscription television and IT services. Though it’s based in ...

BT Group is transforming customer support through the integration of advanced AI and generative AI technologies, in collaboration with Sprinklr. The refreshed customer contact platform enhances the EE ...

'You just keep me hanging on... ' Telecoms companies may tell us it's good to talk but they seem to be struck dumb when it comes to communicating with their own customers, according to a new poll. In ...

BT is adopting a strategy of ZeroOps, with the aim of self-healing operations, which it hopes will free up employees to spend more time doing value added work with customers. British communications ...