The restaurant industry is not one for the faint of heart. It requires long hours spent on your feet, late nights and nonexistent weekends, and more filched french fries that qualify as "dinner" than ...

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How do we reconcile this tension? In a paper published in Consumer Psychology Review, I introduce the Pathways for Avoiding Self-Sanction (PASS) model, which explains how consumers can escape guilt or ...

Ready to talk grocery store etiquette? We've covered things customers hate about shopping at markets like Trader Joe's, but grocery store employees have some beef too, ya'll. In fact, some workers are ...