I was pleased to see GamesIndustry.biz publish Dale Munk's excellent opinion piece "The Biggest Threat to Online Games" on the importance of customer service. I can only agree with Mr. Munk that poor ...
The Wall Street Journal published an article this past weekend that painted a dismal picture of the state of customer service. As the article points out, far too many companies are looking at customer ...
As marketers, our essential responsibility is to articulate our company’s differentiators in ways that will really connect with the customers we seek. Our team recently conducted a survey of over ...
When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...
Imagine a retail store having 245 million potential customers come through every year — and those are only American shoppers. Worldwide, the United States is ranked No. 2 in numbers of Internet users, ...
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