If you’ve been around long enough to see a few CRM projects come and go, then you have probably noticed a pattern. Technology changes, the logos change, and the dashboards look shinier every few years ...

Most companies are not short on data. They are short on decision-grade insight. Dashboards often describe what happened, but fail to advise on what should happen next. High-performing growth ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

Windows is laying the groundwork for a future where AI agents operate as first-class participants in the OS—governed, identifiable, and securely contained. We are all familiar with the basic concept ...

Your engineering team ships weekly, but somehow pricing changes still take months. That gap stems from structural issues, and it reflects how most software companies were built: to monetize access, ...

Real AI wins don’t come from flashy agents — they come from turning expert judgment into systems that make faster, safer decisions.

Even with all of the advances in IT, whether it’s modular hardware, massive cloud computing resources, or small-form-factor edge devices, IT still has a scale problem. Not physically—it’s easy to add ...

Winning in AI-driven search requires redesigning the enterprise operating model around eligibility, governance, and structural clarity.

If emotion functions as an operating system of silicon-based life, its implications extend far beyond robots. It defines not a feature category, but a new computing paradigm: any device that senses, ...