Have you ever noticed how online accounts are incredibly easy to sign up for, but can be hair-pullingly difficult to close? Sometimes the Close Account option is right where you’d think it would be, ...

How Online Retailers Trick You: Can You Guess the Worst Offender? Research into deceptive designs (aka ‘dark patterns’) reveals that top online retailers—particularly the one we use the most—are using ...

Richard Whittle receives funding from the ESRC, Research England, and various industry sources including AJ Bell and the Money Advice Service. The research mentioned in this article was supported by ...

Dark patterns are design elements that deliberately obscure, mislead, coerce and/or deceive website visitors into making unintended and possibly harmful choices. Dark patterns can be found in many ...

Transparency in the online advertising market, dark patterns and ‘cookie fatigue’ are all topics on which the European Commission might regulate in the next mandate, the EU’s consumer protection chief ...