Product returns are financially and environmentally costly—but they don’t have to be. Here are 3 ways companies can rethink returns to boost revenues and reduce waste. Have you ever wondered what ...

Forbes contributors publish independent expert analyses and insights. Pam Danziger reports on retail, focused on the luxury consumer market. Ask anyone in retail, and they’ll tell you that returns are ...

When your small business sells merchandise, you might occasionally refund all or a portion of a sale for a defective item or for other reasons. In accounting, a sales return represents a refund for a ...

Fraudulent returns and claims resulted in a $103 billion loss for retailers in 2024, according to Appriss Retail’s latest report. In the retail analytics firm’s annual 2024 Consumer Returns in the ...

Reducing returns without weakening the customer experience requires a thoughtful process that goes beyond just tightening ...

New research from Appriss Retail revealed that total merchandise returns for 2024 totaled $685 billion, which represents a whopping 13.2 percent of total retail sales — which is pegged to come in at ...

Generous returns policies at stores can engender customer loyalty and quell holiday shoppers' concerns of wasting money on unwanted gifts. This holiday season especially, with many consumers making ...

Returns are a drain on profitability, and such a pervasive problem for retail that some companies have begun taking a more combative approach, banning customers for bad behavior and charging fees for ...

While shopping overall is down, online shopping and online returns are anticipated to be higher than average. Tech platforms are angling to help retailers respond to changing consumer behaviour.

Why prescriptive returns management is becoming a profit lever every executive should understand.