A woman came to see me complaining about feeling very stressed. There was a lot happening in her life on both work and home fronts. “I need to learn deep breathing or something!” she said. Maybe. But ...

The word “manage” means to control and direct, to conduct; guide; administer. Management is the act or art of managing; judicious use of means to accomplish an end. As a dictionary definition, that’s ...

Creating any type of big change in an organization takes thoughtfulness, commitment, accountability and patience — though not as much as you might think! It’s often assumed that change takes immense ...

Business service management has become a subject of significant industry attention (albeit mostly among vendors than IT adopters). This is partly because the definition of BSM remains a mystery to ...

This is the leader who is just starting out. They’re early in their management career and maybe this is their first real opportunity to be a manager. Maybe they supervised a few people prior but they ...