Thousands of customers have called the Baltimore Gas and Electric Company’s customer call center in the past year; many were met with hourslong wait times and unfulfilled promises from BGE to call ...

New offer targets businesses already paying for an answering service and considering a change, with an incentive for ...

There is a classic Saturday Night Live sketch where Roseanne Barr "helps" a customer by saying exactly what every representative is actually thinking. I’ve even seen that sketch used as a training ...

As AI becomes more integrated into everyday business, service businesses win by using technology to support human connection, not replace it.

Q4 2026 Earnings Call February 25, 2026 5:00 PM ESTCompany ParticipantsCharles Eveslage - Head of Investor RelationsEric ...

Today, Amtelco announced the release of Ellie™ an intelligent virtual agent (IVA) platform capable of handling caller ...

Business data provider Dun & Bradstreet is closing a customer-service call center in Tucson, laying off 245 employees. The New Jersey-based company filed a required 60-day notice with the state of ...

Thursday, February 26, 2026 at 8:30 a.m. ET President and Chief Executive Officer — Edward McKay Senior Vice President and Chief Financial Officer — James Volk Total Revenue -- $91.6 million, ...

Thank you, Paul. Good afternoon, everyone, and welcome to Everpure's Q4 and Fiscal 2026 Earnings Call. Q4 was an outstanding quarter. Our first billion-dollar revenue quarter capped off a strong ...

Richard Baker’s real estate obsession and Marc Metrick’s finance lens are thought to have sunk Saks Global. But Occam’s Razor offers the simplest, clearest explanation.

By expanding into Oklahoma, Biogenic Solutions provides small and mid-sized practices with a streamlined, cost-effective alternative to complex ...