The contact center industry is grappling with how to effectively incorporate artificial intelligence (AI), especially as new AI agents are on the horizon. Many legacy systems require extensive ...

Amazon Web Services is rolling out a slate of new homegrown AI models and a service for enterprise customers to build their own custom versions. The cloud provider launched Nova 2, a fleet of four new ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. AWS signals a competitive posture in the CCaaS market with new ...

Amazon Web Services and Google Cloud launched Monday a new jointly developed service that enables their customers to instantly establish high-speed connectivity between the two cloud platforms. Such a ...

The subsea fiber-optic internet cable will connect Maryland's Eastern Shore with County Cork, Ireland. Amazon says the cable's capacity will exceed 320 terabits per second, which is equivalent to ...

Amazon Web Services (AWS) will lay a new subsea cable across the ocean floor, connecting Maryland and Ireland. Amazon is already working on the cable, dubbed Fastnet, which should be up and running in ...

Electronic Arts' (EA) hit new massive multiplayer FPS Battlefield 6 has remained one of the most popular online games since it released a week and a half ago, with hundreds of thousands of players ...

Using Python for tasks like managing spreadsheets or sending emails can make your work much faster. As you get better, you can connect Python to other services using APIs or even explore AI for more ...

In an Amazon Aurora database (DB) cluster, failover is a mechanism by which Aurora automatically repairs the DB cluster status when a primary DB instance becomes unavailable. It achieves this goal by ...